Family Resource Center

Emergency Backup Child Care

The University provides Emergency Backup Child Care for students and post-doctoral fellows at Penn. Emergency backup care is provided in your home during unexpected or emergency situations that would normally prevent you from completing academic work or training. The program is administrered by Care.com. To be eligible for backup care, you must first join the Family Resource Center.

The 2017 Emergency Backup Care Program starts January 1, 2017. This program has been generously funded by the Vice Provost for University Life, GAPSA, the Office of Biomedical Postdoctoral Programs, and the Office of the Vice Provost for Research, as well as the Family Resource Center.

Program Details

From January 1- December 21, 2017 full-time students and eligible post-docs with children receive a maximum of 5 days of backup child care. Emergency backup child care is available in your home 24 hours a day, seven days a week. A session of care is a minimum of 4 hours and a maximum of 12 hours. The care is provided by Care.com BackUpCare. The cost to you is $5/hour for up to two children. Penn is subsidizing the rest of the costs. If you need more than 5 days of care during the year, Care.com BackUpCare can connect you with their partner agency in Philadelphia or you can use your Care.com membership to find regular childcare.

Accessing Benefits

Visit the new Care@Work portal PennFamilyCenter.care.com to access your Back up Care Benefits and Premium Care.com Membership in one convenient location.
New and returning users will need to register using the name of the student or post doc and the same email address used on their Family Center membership. If you have not signed up for the Family Center membership you will not have access to Care.com benefits.
New Family Center members need to allow processing time before receiving access to backup care.
To access Backup Care, visit Care@work portal and select "My Kids" from the portal menu.
Members can now access their benefits from the Care@Work App or the via the desktop.


Email kids@gsc.upenn.edu with questions about benefits and access. Call 855-781-1303 to speak with a Care.com representative.

Frequently Asked Questions

Q: Who can use this emergency backup child care program?

Any full-time student at the University of Pennsylvania who has dependent children is eligible. In addition, all University post-doctoral fellows, and affiliates who are registered in the Biomedical Postdoctoral Programs, are also eligible. All eligible students and post-docs must join the University's Family Resource Center to have access to backup child care. Joining the Family Center is free and can be completed online.

If you attempt to use the Emergency Backup Care Program and are not a full-time student or eligible post-doc, you will not receive the University subsidy and you will be charged for the full cost of the care ($16 per hour and $50 per day). Full-time University employees who are also part-time students should utilize the backup care program offered by the University's Human Resources Department.

Q: When is it appropriate to use Penn's emergency backup child care services?

Whenever your child care responsibilities will interfere with your ability to complete academic work and training and you need someone to provide care for your children. Penn will subsidize your costs for up to 5 days during the year (January-December). Because backup care is intended to support your academic work, it is not available during Winter Break.

Q: What situations might be a reason to use emergency backup child care?

Examples of when you might use emergency backup child care include the following:

Q: Does my child need to be a certain age in order to receive backup care?

Children ages 17 or under are eligible to receive backup care services.

Q: When are child care providers available?

Backup child care is available in your home 24 hours a day, seven days a week. A session of care is a minimum of 4 hours and maximum of 12 hours.

Q: What is the process for arranging child care?

Backup care is provided by Care.com. You must be registered with the University's Family Resource Center in order to be eligible for backup care. Registration is free and can be completed online.

Students who are registered can visit the Care@work portal or call Care.com directly at 855-781-1303 to request backup child care. Identify yourself as a Penn student or post-doctoral fellow. The child care specialist will confirm your eligibility and discuss the fees for which you are responsible (Penn provides a generous subsidy for these services, but you're still responsible for a portion of the cost.) Your credit card information will be taken down, and Care.com BackUpCare will identify a provider for you who meets your specific needs. You will receive two confirmations:

When the child care has been completed for the day, your credit card will be charged the appropriate fees depending on the length of time and the number of children cared for that day.

Q: When can I call?

The Care.com BackUpCare call center is available at 855-781-1303 during the following hours:

Keep in mind that the more time you give Care.com BackUpCare, the more likely they can provide you with a caregiver that's appropriately matched to your individual needs. In general, 24 hours advance notice is preferred and usually sufficient, but Care.com BackUpCare may be able to fulfill same-day care needs.

Q: Can I use care on a school holiday?

Yes, you can request care for school holidays and other days when school is not in session. But you must call at least several days in advance for those requests; many people will need care on those same days and if you wait until the last minute, Care.com BackUpCare may not be able to fulfill your request. In addition to professional development days for teachers and school vacation weeks which are determined by school district, the following are "high volume" days when there are many requests to be filled:

Q: How much do I pay?

When using a caregiver provided by Care.com BackUpCare, your co-pay is $5/hour. You pay by credit card after the care is completed; Penn subsidizes the majority of the backup care costs.

Q: What if I need to cancel my request for care?

If you cancel once a provider has already been reserved for your job, your credit card will be charged a $30 cancellation fee.

Q: Are backup care services available if I bring my children to a conference?

It depends. Care.com BackUpCare may be able to supply care if they have providers available in the geographic area of your conference in the United States. Care cannot be provided outside of the U.S.

For U.S. locations, call Care.com the same way you would call for an in-home care arrangement. More advance notice is required for non-local arrangements. Care.com will need to research whether there are appropriate backup child care resources in the community where you will stay. Once Care.com identifies a caregiver for your assignment, you will be contacted the same way as described above, your credit card information will be taken for your co-pay obligation at the same rate as for in-home care, and you will receive and orient the caregiver to the hotel space in which the care will be provided just as you would to your home. Please remember that this care only can be provided for academic-related activities in another U.S. location.

Q: How do I know the childcare providers are good?

The Care.com screening process is thorough. Candidates are screened for child care experience and interviewed. Care.com reviews and evaluates the candidate's background and style via open-ended questions and hypothetical scenarios. They determine the candidate's knowledge of child development, limit-setting techniques, and the degree to which the candidate shows warmth, creativity, know-how, humor, and flexibility. Only those who meet the stringent Care.com BackUpCare criteria and can produce at least three recent child care references are invited to continue the process.

Care.com researches personal information, work history and child care references. All child care references are checked by phone and followed by a social security verification, a criminal background check covering the previous seven years of work, and a cross-check of their name against the National Sex Offender Public Registry. Candidates are also required to complete the Care.com nationally-recognized health and safety training program. Successful candidates are oriented to agency rules, procedures and expectations. In addition, many caregivers are certified and trained in infant and child CPR. Once the caregivers start working, Care.com follows up with all clients to ensure that they continue to meet your expectations.

Q: How can I make the transition easy for my children?

Before the caregiver arrives, let your children know that a wonderful playmate is on the way. Suggest that they show the caregiver their favorite toy or book. When the caregiver arrives, introduce her warmly to the children. If you are nervous, the children will pick up your signals. Consider going over the house rules -- TV, snacks, videos, bedtime -- with the caregiver and the children together so that the ground rules are clearly set. It's important to review the emergency telephone numbers with the caregiver. At the very least, provide the number where you and/or your spouse/partner can be reached, the pediatrician's name and number, a neighbor or friend to call in case of an emergency, and a list of any allergies that the children may have. Never sneak out the door. Say goodbye happily and firmly, and leave. Coming back or delaying your departure will increase your children's anxiety.

Q: When I call next time, can I get the same caregiver? Can I arrange care directly with her?

Care.com's goal is to have as much consistency in care as possible for your children. They will be happy to contact your last caregiver to see if she is available. And you may ask the caregiver if she can return on another day BUT you must also inform Care.com BackUpCare that you are doing so. All child care with Care.com BackUpCare clients must go through them.

Q: Will the caregiver clean the house?

Backup caregivers come prepared to make sure your children are safe and happy, but not to do regular housecleaning. If you're interested in additional services consider signing up for a FREE Premium Membership at pennfamilycenter.care.com

Q: Who can I contact for more information?

Contact the Family Resource Center, at kids@gsc.upenn.edu. You can also contact Care.com at 855-781-1303, or visit their website for more information.