Family Resource Center Web Services

Want a little extra help at home?

Good news: We've purchased a FREE Premium Membership for you!

What's They're the largest and fastest growing service for families to find trusted, high quality caregivers:

All full-time students and select post-docs at Penn are eligible for Web Services but you must first join the Family Resource Center.

Please email us with questions about your eligibility,

To access your benefits:

You may call directly for assistance at 855-781-1303 to speak with someone who can help you.

Students must sign up for the Family Center first before they can access benefits, accounts must be set up under the name of the Penn student or postdoc (not spouses) and must use the same email address listed on the Family Center membership. Student must use our specific portal to access their free membership.

Child care or other services arranged with this membership are not subsidized by the university and childcare rates are negotiated between parent and caregiver.

Frequently Asked Questions

Q: Who can use Penn's Premium Membership ?

Any full-time student or post-doctoral fellows at the University of Pennsylvania who:

*Joining the Family Center is free and can be completed online.

If you attempt to use the Penn's Premium Membership and are not an eligible student or post-doc, you will not receive the University's access and you will be charged for the full cost of the membership. Spouses of eligible students and post docs should be using the student and post doc's account and are not eligile for a subsidized seperate account.

Q: Help! Why can't access my account or set up a membership?

Follow these steps:

Q: What's the difference between the Web Services and the Emergency Backup Child Care?

The Web Services provide eligible students and post-docs to free access to to find everyday caregivers for their children. The university does not subsidize the cost of childcare arranged with the Premium Membership.

The Backup Childcare Benefit is subsidized child care via This benefit is to be used when your child care responsibilities will interfere with your ability to complete academic work and training and you need someone to provide care for your children. Penn will subsidize your costs for up to 5 days during the year (January-December). Because backup care is intended to support your academic work, it is not available during Winter Break.

Examples of when you might use emergency backup child care include the following:

Q: What is the process for arranging child care?

Family Center members have access to 24 hours a day, 7 days a week. Family Center Registration is free and can be completed online.

Students who are registered with the Family Center can access the Web services by going to and selecting "Everyday Care," or by calling directly at 855-781-1303 to request assistance. Identify yourself as a Penn student or post-doctoral fellow. The child care specialist will confirm your eligibility and discuss your options.

Q: How much do I pay?

It is free to access web services. When you hire a local caregiver via, the childcare rate is determined by you and that caregiver. The university does not subsidize care arranged via this service.

Q: How do I know the childcare providers are good?

The screening process is thorough. Candidates are screened for child care experience and interviewed. reviews and evaluates the candidate's background and style via open-ended questions and hypothetical scenarios. They determine the candidate's knowledge of child development, limit-setting techniques, and the degree to which the candidate shows warmth, creativity, know-how, humor, and flexibility. Only those who meet the stringent criteria and can produce at least three recent child care references are invited to continue the process. researches personal information, work history and child care references. All child care references are checked by phone and followed by a social security verification, a criminal background check covering the previous seven years of work, and a cross-check of their name against the National Sex Offender Public Registry. Candidates are also required to complete the nationally-recognized health and safety training program. Successful candidates are oriented to agency rules, procedures and expectations. In addition, many caregivers are certified and trained in infant and child CPR. Once the caregivers start working, follows up with all clients to ensure that they continue to meet your expectations.

Q: How can I make the transition easy for my children?

Before the caregiver arrives, let your children know that a wonderful playmate is on the way. Suggest that they show the caregiver their favorite toy or book. When the caregiver arrives, introduce her warmly to the children. If you are nervous, the children will pick up your signals. Consider going over the house rules -- TV, snacks, videos, bedtime -- with the caregiver and the children together so that the ground rules are clearly set. It's important to review the emergency telephone numbers with the caregiver. At the very least, provide the number where you and/or your spouse/partner can be reached, the pediatrician's name and number, a neighbor or friend to call in case of an emergency, and a list of any allergies that the children may have. Never sneak out the door. Say goodbye happily and firmly, and leave. Coming back or delaying your departure will increase your children's anxiety.

Q: Who can I contact for more information?

Contact the Family Resource Center, at You can also contact at 855-781-1303, or visit their website for more information.