Care.com Web Services
Want a little extra help at home?
Good news: We've purchased a FREE Care.com Premium Membership for you!
What's Care.com? They're the largest and fastest growing service for families to find trusted, high quality caregivers:
- Ongoing, occasional or last-minute care
- Babysitters, nannies, senior care providers, dog walkers, housekeepers & more
- Free background checks, plus references and ratings
All full-time students and select post-docs at Penn are eligible for Care.com Web Services but you must first join the Family Resource Center. Please email us with questions about your eligibility, firstname.lastname@example.org.
To access your benefits:
- Sign up for the Free Care.com Premium Membership using your University of Pennsylvania email address by going to http://PennFamilyCenter.care.com
- Complete the registration information to set up your account
- Sign into your new account
- Select I want to find care for "My Kids"
- then select "I want to search on my own"
You may call Care.com directly for assistance at 855-781-1303 to speak with someone who can help you.
Students must sign up for the Family Center first before they can access Care.com benefits, Care.com accounts must be set up under the name of the Penn student or postdoc (not spouses)
and must use the same email address listed on the Family Center membership. Student must use our specific portal pennfamilycenter.care.com to access their free membership.
Child care or other services arranged with this membership are not subsidized by the university and childcare rates are negotiated between parent and caregiver.
Frequently Asked Questions
Q: Who can use Penn's Care.com Premium Membership ?
Any full-time student or post-doctoral fellows at the University of
*Joining the Family Center is free and can be completed
- has dependent children
- has joined the Family Center
If you attempt to use the Penn's Care.com Premium Membership and are not an eligible student or
post-doc, you will not receive the University's access and you will be charged for the full cost of the membership. Spouses of eligible students and post docs
should be using the student and post doc's account and are not eligile for a subsidized seperate account.
Q: Help! Why can't access my account or set up a membership?
Follow these steps:
- Be a Penn student or Postdoc
- Join the Family Center and recieve a membership confirmation email
- Visit the Family Center Care.com portal: http://pennfamilycenter.care.com
- Select "Register" under Everyday Care section (right side of the screen) to set up account online OR
- Call Care.com representative to assist with account set up, giving them the name of the Penn student or Postdoc and the Penn email address or the email address associated with Family Center membership.
- Set up the account under the name of the student or postdoc (spouses cannot be verified as eligible Penn affiliates)
- If none of the above steps work email email@example.com for assistance
Q: What's the difference between the Care.com Web Services and the Emergency Backup Child Care?
The Care.com Web Services provide eligible students and post-docs to free access to Care.com to find everyday caregivers for their children. The university does not subsidize the cost of childcare arranged with the Premium Membership.
The Backup Childcare Benefit is subsidized child care via Care.com. This benefit is to be used
when your child care responsibilities will interfere with your
ability to complete academic work and training and you need someone to
provide care for your children. Penn will subsidize your costs for up
to 5 days during the year (January-December). Because backup care is intended to support your academic work,
it is not available during Winter Break.
Examples of when you might use emergency backup child care include the
- your child's school is closed for vacation
- your daycare provider is closed
- your child is mildly ill
- your regular caregiver is sick or unavailable
- your academic training requires you to work late or on weekends
Q: What is the process for arranging child care?
Family Center members have access to Care.com 24 hours a day, 7 days a week. Family Center Registration
is free and can be completed online.
Students who are registered with the Family Center can access the Care.com Web services by going
to http://PennFamilyCenter.care.com and selecting "Everyday Care," or by
calling Care.com directly at
855-781-1303 to request assistance. Identify yourself as a Penn student or post-doctoral fellow. The child care specialist will confirm
your eligibility and discuss your options.
Q: How much do I pay?
It is free to access Care.com web services. When you hire a local caregiver via Care.com, the childcare rate is determined by you and that caregiver. The university does not subsidize care arranged via this service.
Q: How do I know the childcare providers are good?
The Care.com screening process is thorough. Candidates are
screened for child care experience and interviewed. Care.com
reviews and evaluates the candidate's background and style via open-ended
questions and hypothetical scenarios. They determine the candidate's
knowledge of child development, limit-setting techniques, and the degree
to which the candidate shows warmth, creativity, know-how, humor, and
flexibility. Only those who meet the stringent Care.com
criteria and can produce at least three recent child care references
are invited to continue the process.
Care.com researches personal information, work history and child care references. All child care references are checked by phone and followed by a
social security verification, a criminal background check covering the previous seven years of work, and a cross-check of their name against the National
Sex Offender Public Registry. Candidates are also required to complete the Care.com nationally-recognized health and safety training program.
Successful candidates are oriented to agency rules, procedures and expectations. In addition, many caregivers are certified and trained
in infant and child CPR. Once the caregivers start working, Care.com follows up with all clients to ensure that they continue to
meet your expectations.
Q: How can I make the transition easy for my children?
Before the caregiver arrives, let your children know that a wonderful
playmate is on the way. Suggest that they show the caregiver their
favorite toy or book. When the caregiver arrives, introduce her warmly
to the children. If you are nervous, the children will pick up your
signals. Consider going over the house rules -- TV, snacks, videos,
bedtime -- with the caregiver and the children together so that the
ground rules are clearly set. It's important to review the emergency
telephone numbers with the caregiver. At the very least, provide the
number where you and/or your spouse/partner can be reached, the
pediatrician's name and number, a neighbor or friend to call in case
of an emergency, and a list of any allergies that the children may have.
Never sneak out the door. Say goodbye happily and firmly, and leave.
Coming back or delaying your departure will increase your children's
Q: Who can I contact for more information?
Contact the Family Resource Center, at firstname.lastname@example.org.
You can also contact Care.com at 855-781-1303, or visit their
for more information.